Will I receive an email confirming my order?

You will receive and email confirming your order to the email address you submitted to Guilty Necklaces when you made your order.  If your confirmation email hasn’t arrived to your inbox, please check your ‘Junk Mail’ or ‘Spam Folder’.  If you are still having issues with receiving your confirmation email, please contact Guilty Necklaces:

jo@guiltynecklaces.co.uk

01271 814966

 

What are your delivery charges?

Guilty Necklaces are pleased to offer our customers Free Signed For UK Delivery on all orders! International orders outside of the UK are charged at a flat fee of £10 and we deliver to the majority of countires including the whole of Europe to Australia and New Zealand. If you want to place an international order, please feel free to contact us before placing your order to confirm a delivery schedule.

 

When will my order arrive?

We despatch virtually all of our orders the next working day or even on the day of order. We listen to our customers and speed of delivery is always important, as is security. The vast majority of orders are shipped using a tracking facility through special delivery or signed for through Royal Mail. Speciali delivery orders arrive the next day, if you need your order fast, just let us know and we will do everything we can to get it with you within two working days at a maxmimum, if not faster!!

 

* Please note - working days do not include weekends* 

 

Will my order need to be signed for when it is delivered?

Yes, your order will need a signature when it is delivered to you.  If you are not at home when the postman or delivery man delivers your order, they will leave you a card so you can either arrange another suitable delivery time, or you can collect your order from your local sorting office.

 

What payment methods do Guilty Necklaces accept?

When you place an order with Guilty Necklaces you have the option of Cardsave or Paypal to make your payment.  You can make a payment using most credit and debit cards through both Cardsave and PayPal, you do not need a PayPal account to make a payment. Both systems are secure and stable and if you do not have a Paypal account, you may want to take the option of using Cardsave where you can pay with the majority of credit or debit cards. If you are experiencing any difficulties making payment, please do not hesitate to contact us.

 

What do I do if I want to return my goods?

Guilty Necklaces offer a 14 day returns policy. We will guarantee to refund you for any item purchased from Guilty Necklaces within 14 days of receipt.  We will accept returns for any item purchased being returned to us in the original condition with any tags or labels attached along with our bespoke Guilty Necklaces Packaging. If the product has been clearly used, we will not issue a return.

To allow us to pocess a return you must complete and return the Guilty Necklaces Returns Form (PDF) with the item(s) you would like to return in all of its original packaging including tags and labels to:

Guilty Necklaces
Home Farm Cottage
Knowle
Braunton
North Devon
EX33 2LY

Any product purchased and returned to Guilty Necklaces outside of the initial 14 days of purchase but within 30 days of purchase may be subject to either a refund or credit at the discretion of Guilty Necklaces.

All returns for any item that is deemed unsuitable but not faulty is at your cost.  We strongly advise that all returns are sent by signed for or recorded delivery, proof of sending does not constitute proof of receipt and refunds or credits will only be provided once the product has been received by us.  Guilty Necklaces will reimburse the cost of returns for any items that are deemed to be faulty.

The Guilty Necklaces returns policy is in addition to your statutory rights and Distance Selling Regulations.

 

Is Gift Wrapping available?

All our Guilty Necklaces will be delivered to you in our bespoke Guilty Necklaces packaging.  Our beautiful packaging will be selected on the best fit for your necklace. We do offer free gift wrapping, if you would like your necklace to be gift wrapped, just let us know when you place an order.